Rotala Share Price Index
25th January 2024 @ 05:00 am GMT
62.30 GBX
GBX 62.30
GBX -0.70 (--%)
Open / High / Low
62.30 / 62.30 / 62.30
Volume (pcs.)
Share Price Tracker

Contract, Data and Performance Manager

Contract, Data and Performance Manager

Competitive Salary

Location:            Greater Manchester and Lancashire

Closing date:    Friday 5th April 2024

An exciting opportunity has arisen for a Contract, Data and Performance Manager to join Rotala's North West Commercial team. Your engagement with key stakeholders within the business will influence and shape the quality of our operation and future growth within the North West (Greater Manchester and Lancashire) bus markets. 

The role sits within the Commercial Team which oversees the commercial functions of Diamond Bus North West and Preston Bus. The Team consists of six members of staff based at the regional head office in Bolton. This role would suit either an applicant already working in the bus industry in a similar role, or someone looking to progress within the industry.

It's an exciting time to be working for the company, as one of the first operators of franchised buses in the Bee Network. Rotala is a company keen to expand its operations within the area which will inevitably open up career progression opportunities for candidates keen to progress their careers. 

Basic Purpose of the Role

To support the depot General Manager, and the wider depot team, to achieve high levels of service performance in the context of the Franchise Agreement. Responsible for all Commercial/Network department functions in the depot including the creation of bus and crew schedules. 

Main Duties

  • To fully understand the Performance Regime as part of the Franchise Agreement and support the depot team in meeting the required standards. 
  • To be aware of performance levels on a daily basis. 
  • Supporting the depot team to identify issues affecting performance and developing and implementing plans to address areas where performance could be improved. 
  • To support the General Manager, and the wider depot team in discussions with TfGM over contractual issues, including Performance Improvement Plans.
  • Take a proactive approach to monitoring route- and franchise-level performance of the depot in terms of service delivery. Identifying areas of under-performance and providing analysis of the issue. 
  • With support of the Contract Data Analyst, ensure accurate KPIs and dashboards are provided for the depot management team and regional senior management team, including presenting these to the relevant managers/directors and highlighting pertinent issues. 
  • Supporting the General Manager and others in compiling periodic and annual reports for TfGM/GMCA. 
  • Ensure that robust bus and driver schedules are created in line with established processes and agreements.
  • Compiling rosters which are compliant with legal requirements, depot and company requirements and local scheduling agreements.
  • In conjunction with the Network and Performance Manager, continually monitor service performance and propose timetable or schedule changes to the General Manager and TfGM to improve performance for the customer. 
  • Implement temporary changes to routes for planned and unexpected road closures affecting service and liaising with the commercial and operational team in the communication of this.
  • Finding solutions for service-related issues, new initiatives and developments.
  • Maintaining effective relationships between the commercial department and recognised Trade Union representatives and officials.
  • In conjunction with the Contract Data Analyst and the Operations Department, ensuring that all contractual submissions are made to TfGM in a timely manner, including but not limited to: AVL data, responses to alleged contract breaches and submission of sales data.  
  • Contributing to the wider workload of the Commercial department, including more particularly the development of bid submissions for local and national business development opportunities. 
  • In conjunction with the Network and Performance Manager, evaluating opportunities for continuous improvement in all aspects of the organisation including by involving external stakeholders. 

Skills, Experience and Qualifications Required

  • Excellent communication and interpersonal skills
  • Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines 
  • An ability to regulate employees through motivational engagement
  • Computer skills with essential organisational aptitude including experiencing of using scheduling/timetabling software packages. 
  • Ability in endorsing commitment to set long/short-term objectives 
  • Mentoring/coaching skills in the progression of the deliverables of the business
  • Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
  • The role requires regular face to face review meetings, so a professional manner, can-do attitude and good communication skills are a must.


To apply please email your CV and covering letter, outlining why you think you are suitable for the role, to emma.woods@rotala.co.uk. Deadline for applications is Friday 5th April 2024.

For any further information or questions, please contact Emma Woods, Group Head of HR on the above email address.